Specifications

Recording Modes • Full recording
• Selective recording based on CTI information*
• Recording on demand
Selective Deleting • Calls and related information can be deleted by age
• Delete schedule for marked calls
• Call information can be kept even if audio part is deleted
Call Search Criteria

• Calls can be searched by any combination of search criteria:

- Call duration - Marked calls
- Date and time - Name
- CLI/dialed number - Notes fields
- Channel - User fields (max. 20)
- Call direction (incoming/outgoing)  

Security

• Highest Security level possibilities
• User level access rights with many Password options
• Access & Permissions can be extended to underlying roles (Maker/Checker)
• OS Hardening Policy
Storage & Archiving • Local storage to HDD, local archive to SAN/NAS, Removable HD (HP RDX)*, DVD RAM
• Central storage to SAN/NAS (also mirroring, RAID)
• Central archiving to SAN/NAS or EMC Centera
• Flexible scheduled archiving capabilities to many media types, also mirrored.
Operating System



Playback

• Replay over the LAN/internet via web browser
• Single channel playback with Waveform Preview
• Last call Replay
• Multiple Channel Playback (up to 4)*
• Variable speed replay
• Loop playback replay of call sections
• Add remarks to call playback
• Easy navigation through calls
• Replay directly from archiving media
• Skip silence (adjustable thresholds)
Encryption • Rijndael 256 bit audio encryption
• MD5 Fingerprinting
Scalability • Mixed analogue / digital / trunk / VoIP recording
(from 4 channels and upwards)
• Limited only by number of available PCI slots
on server and system performance
• Recorder systems can be clustered to extend limits
• Number of channels can be extended by simply adding an extra interface card or additional recorder chassis (Server/Satellite)
• Multiple Servers can be combined using CyberTech MAX for centralized administration and replay*
User Administration • All user administration is web based, remote maintenance possible
• Extensive rights can be defined for different users
• Users can be assigned to groups
• Assign rights to users to access, e.g. only own calls, or calls of specific groups
• Templates to easily set up and apply rights to users
Resilience Options • Complete secondary system stand-by
• Trading E1/PCM32 N+1 Satellite Redundancy
• VoIP Satellite Redundancy
• CTI Server Redundancy
• CTI Satellite Redundancy
• Active / Standby Core Server Resilience*
Development • MS-Windows API and SDK available for software developments
Compression

• 10 compression rates available, incl. ADPCM, GSM, True Speech, Speex
• Indication of hours of storage per media type:

 Uncompressed (Listen)

 ADPCM 32Kb/s (Listen)

 ADPCM 24Kb/s (Listen)

 GSM 13Kb/s (Listen)

 Fast GSM 13Kb/s (Listen)

 True Speech 8.5Kb/s (Listen)

Speex 8Kb/s

Speex 8.95Kb/s

Speex 3.95Kb/s

Speex 2.15Kb/s

 
Optional Applications

• Evaluation (Quality Monitoring)
• Authorisation Replay Process
• Mobile Phone Recording
• Speech Technology
• Workforce Management
Technical Data

• Audio input (analogue)

- Frequency range 300 ... 3400 Hz, +/- 3 dB
- Signal-to-noise ratio > 42 dB (A)
- Distortion factor < 3%
- Cross talk attenuation > 60 dB / 1 kHz
- AGC amplifier response time 20 ms / 20 dB
recovery time 250 ms ... 4 sec. / 20 dB adjustable

 
 

• Operations

- Start delay 0 ms
- Stop time 1 ... 120 sec. adjustable
- Time synchronization optional: NTP, input for minute pulse, DCF 77,
GPS, IRIG B, IRIG E, HOPF, output: minute pulse
- Alarm contact relay outputs for optical and audible alarm (option)
- Power supply 115 / 230 VAC
- Temperature range +5 ... +35°C

 

Audio
Interfaces
-
CDR/CTI Integrations

 • Trunk recording

- ISDN E1
- ISDN T1
- CAS

- E1/T1 PRI
- PCM30 / PCM32
- DPNSS / QSIG

• Extension recording

- Analogue
- Proprietary digital extensions

- VoIP
- SIP

• Audio and D-channels support for all major PBX

Digital Parallel
- Alcatel-Lucent OmniPCX
- Ascom Ascotel
- Aspect
- Avaya
- Bosch Integral
- DMS-100 (BRI)
- Ericsson
- Fujitsu Coral
- Generic
- Goldstar
- Intertel Axxess
- ISDN2 ETSI/1TR6
- LG Starex-VSP
- Nitsuko DX2E
- Nortel
- Panasonic KX-TD
- Philips/NEC

- Realitis DX 4-wire
- Rockwell
- Spectrum
- Selta
- Siemens
- Tadicom Coral
- Toshiba Strata
Digital Serial
- Avaya Index (SDX)
- Mitel X200/SX2000
VoIP
- Alcatel-Lucent
- Avaya IP office
- Cisco
- Mitel
- Nortel
- Siemens



* New in Release 6

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call recording , voice recording , communication recording , screen recording , optimised solutions , quality recording , speech analytics , workforce optimisation , call logging , voice logging