Features

Industry's most resilient

  • Complete secondary system stand-by
  • Trading E1/PCM32 N+1 Satellite Redundancy
  • VoIP Satellite Redundancy
  • CTI Server Redundancy
  • CTI Satellite Redundancy
  • Active / Standby Core Server Resilience
    		•

    Industry's most secure

    CyberTech uses the market’s first 256 bit Rijndael AES audio encryption which, when coupled with MD5 fingerprinting, and audit trails, secures the audio files against unauthorized replay, alteration or editing. All CyberTech recordings can, for this reason, be used as admissible evidence in a court of law.

    Flexible

    CyberTech’s recording solutions give the flexibility to choose different types of standard off-the-shelf hardware and archive mediums e.g.

  • NAS/SAN
  • RDX removable hd
  • EMC

    Archive Service & RAS enables the user to select certain calls to be archived.

    CyberTech offers 3 methods of recording:
  • Total Recording
  • Recording on Demand
  • Selective Recording with a Rules Engine

    Applications

    The following value added applications round out the CyberTech recording suite.
  • Quality Monitoring (Evaluation)
  • Speech Analytics
  • Workflow replay authorization
  • Mobile Phone recording
  • Multi-Media (incident) replay

    • More information

    Tags

    call recording , voice recording , communication recording , screen recording , optimised solutions , quality recording , speech analytics , workforce optimisation , call logging , voice logging