Software Release 5.4

CyberTech releases Multi-tenant Recording Platform
for Cost Savings, Economies of Scale and Enhanced Hosting
to Enterprises, Service Providers

Release 5.4 Offers Advanced Tenant Administration, Agent Evaluation and More At No Additional Cost to Existing Users

AMSTERDAM, DECEMBER 1, 2009 -- CyberTech International today announced the availability, free of charge to existing users, of its multitenant platform with advanced tenant administration. The multitenancy architecture for CyberTech Release 5.4 complements other newly available features for agent evaluation and more that return cost savings, efficiencies, economies of scale and optimized hosted recording for enterprises and communications service providers.

Reinforcing CyberTech's commitment to providing the most current and advanced software for quality and compliance recording, the latest release expands return on investment by allowing different firms, or business units within an enterprise, to securely and independently co-exist on a single recording system. Tenant administration with Release 5.4 enables individual tenants to manage their recording system environment without depending on or waiting for a third party. Standard multitenant configuration with advanced tenant self-administration affords the ideal platform for enterprises consolidating business units economically on one virtual recording-system platform. It also serves communications providers seeking to offer hosted recording services efficiently and profitably as they offload routine administration to their tenants.

The new CyberTech release, which is being deployed now across Europe, the Americas, APAC and beyond, additionally offers unsurpassed, full-featured agent evaluation. New features include improved scoring rates, extended edit periods and added report types. The new release also adds central management features, such as central configuration settings and configuration backup.

"Our global customer base continues to expand and standardize on the CyberTech platform because it is proven to return value and decrease time to revenue through unequaled flexibility, scalability, ease of use, and outstanding feature set," said Bastiaan Schönhage, director for product development, CyberTech International. "Our users and partners know that, through feature releases such as Release 5.4, CyberTech continues to deliver functionality that eliminates obsolescence, and remains ahead of the technology curve."