Speech Analytics
Customer Intelligence at Your Fingertips
CyberTech Essentials, powered by CallMiner, brings the power of speech analytics to small-and-medium-sized businesses that operate single site contact centers. Essentials allows you to search up to 1,000 hours per day of recorded audio, analyse acoustics and categorise calls, all through easy-to-use, web-based applications. Out-of-the-box capabilities allow you to get up and running quickly without lengthy services engagements.
Lowest total cost of use
- Usable actionable data without significant infrastructure investment – starting from single server solutions to processing up to 1,000 hours of recorded conversations per day
- Efficient data scaling allowing for analytics beyond the life of the call (typical configurations support 90 days worth of call search and 13 months worth of call data)
Fast results
- Out-of-the-box capabilities deliver immediate value without lengthy services engagements
- Process calls in near real-time
Precise Search
- Understanding context provides precise results and reduces false positives
- Discover the unknown
- Mining all the words and acoustic data allows you to discover trends and events without a predisposed notion of what to look for
Open and compatible
- Integrates into CyberTech Myracle or Pro Recording platforms
More information Features Other products |