Speech Analytics

Customer Intelligence at Your Fingertips

CyberTech Essentials, powered by CallMiner, brings the power of speech analytics to small-and-medium-sized businesses that operate single site contact centers. Essentials allows you to search up to 1,000 hours per day of recorded audio, analyze acoustics and categorize calls, all through easy-to-use, web-based applications. Out-of-the-box capabilities allow you to get up and running quickly without lengthy services engagements.

Lowest total cost of use

Usable actionable data without significant infrastructure investment – starting from single server solutions to processing up to 1,000 hours of recorded conversations per day
Efficient data scaling allowing for analytics beyond the life of the call (typical configurations support 90 days worth of call search and 13 months worth of call data)

Fast results

Out-of-the-box capabilities deliver immediate value without lengthy services engagements
Process calls in near real-time

Precise Search

Understanding context provides precise results and reduces false positives
Discover the unknown
Mining all the words and acoustic data allows you to discover trends and events without a predisposed notion of what to look for