Features
Easy process
The Evaluation Application makes it easy to analyse the quality of calls. Stepping through the workflow process enables the following features:
1. Automatic schedules can be set up to select recorded calls and/or screens for evaluation; 2. Bespoke evaluation forms can be quickly and easily designed by users with configurable sections, questions and answer types;
3. Calls for evaluation can be assigned to supervisors;
4. Evaluations can be performed and personal observations and remarks can be added to calls;
5. All evaluations can be reviewed;
6. Graphical evaluation reports deliver high levels of management information on quality and efficiency.
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