CyberTech launches industry-leading Screen Recording and Evaluation Applications

• Newly released CyberTech Pro 5.1 to be implemented by top call centers as Voice and Data Recording standard
• Enhanced solutions improve dispute resolution and overall customer service

CyberTech International announced the release of screen recording and evaluation applications that reinforce CyberTech's market position as the most fully featured and fastest growing solution in the industry. Available immediately as CyberTech Pro 5.1, the new CyberTech release is being deployed in leading call centers; among these is one operated by a top US membership organization.

With the Screen Recording application, screens of PC monitors can be recorded and replayed simultaneously as telephone calls are recorded. This new feature improves dispute resolution and CSR (customer service representative) evaluation through complete views of transactions for more effective and informed interaction assessment. This new option is uniquely complemented by the CyberTech Evaluation Application version 2, an unsurpassed quality  monitoring solution. The option systematically combines call and screen recording in a single integrated offering that measurably improves the customer experience in call centers of any size.

"Our growing global customer base is standardizing on CyberTech Pro because of best-in-class features and always-improving options, such as those we are now bringing to market," said Arno Sybrandy, Global Marketing Director, CyberTech International. "Financial institutions, large call centers and public safety organizations implement CyberTech Pro for its unique ability to positively impact business outcomes in key areas such as compliance and customer satisfaction. Our customers also appreciate our product's ability to integrate without internal server and network security standards.” 
 
CyberTech Pro 5.1 is available today as a proven offering with its implementation by CyberTech call center customers. These organizations applied intense scrutiny in the selection process, reviewing several voice recording solutions. In every case, the offering was chosen for its tested and reliable recording platform. Differentiating factors included full non-proprietary software enabling it to run on standard off-the-shelf hardware which helps users lower costs of ownership.

Customers also choose CyberTech for a flexible recording platform that can record traditional digital or VoIP telephony either trunk or extension side. This unique offering allows financial institutions and other organizations to  deploy the recording solutions in smaller and larger environments with unlimited scalability. Existing digital systems can be upgraded easily to VoIP. CyberTech solutions easily integrate with a wide range of PBXs from manufacturers including Avaya, Nortel, Cisco and Mitel.