CyberTech adds industry-leading Screen Recording and Evaluation Application to its award-winning Voice and Data Recording Solutions

• Improves dispute resolution and overall customer service

CyberTech International, a leading global provider of advanced voice and data recording technologies, today announced the immediate availability of CyberTech 5.1, a new range of computer screen recording and call evaluation applications that will measurably improve the customer experience in call centres of every size.

CyberTech 5.1 enables PC monitor screens and telephone calls to be recorded and replayed simultaneously and includes the latest version of CyberTech’s Evaluation application to give a complete view of all transactions enabling more effective and informed interaction assessments.  Together they provide a single integrated solution that improves dispute resolution and the quality of service provided by agents.

According to Arno Sybrandy, Global Marketing Director, CyberTech International:  "Our growing global customer base, including major financial institutions, large call centres and public safety organisations, is standardising on CyberTech recording solutions because they provide ‘best-in-class’ features with the flexibility to add a wide range of different optional applications.  CyberTech 5.1 will positively enhance key business processes such as compliance and customer satisfaction whilst delivering easy integration with existing servers and network security standards.”

CyberTech products are tried and tested in use with call centres around the world, each of which has thoroughly evaluated all available voice recording solutions.  Of particular importance is the fact that CyberTech provides reliable and resilient recording platforms using non-proprietary software on standard off-the-shelf hardware.  This results in lower costs of ownership.

Uniquely, CyberTech solutions have the flexibility to record traditional digital or VoIP (Voice over Internet Protocol) telephony either trunk or extension side.  This allows recording solutions to be deployed in smaller and larger environments with unlimited scalability.  CyberTech solutions integrate with a wide range of PBXs from manufacturers including Avaya, Nortel, Cisco and Mitel.