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 Compliance recording solutions
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Until
recently, storing a recorded call on removable media and having a
process to manage that media was sufficient for most compliance
recording applications, and is the standard by which most of the
systems currently in production are designed.
However, due to
the introduction of regulations around customer privacy, and the need
to insure recordings are available for litigation purposes, legacy
systems may no longer meet compliance standards.
CyberTech
solutions meet regulatory requirements worldwide by providing faster
access to recorded calls to enable rapid dispute resolution and
clarification of events. This is achieved through automated
authorization processes, and by delivery of instant call retrieval and
replay to the workstation. The system is accessed through standard Web
browsers, with the entire authorization process fully documented for a
complete audit trail of every event. This includes the time a request
is made to replay a call, which authorizations are given a call to be
released, and the time of playback.
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