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 The Evaluation Application provides many benefits including:
- A single, integrated application to record and evaluate screens and calls;
- Quick and easy creation of bespoke projects and campaigns;
- Easy to perform evaluations and add remarks to a call in the same window;
- User friendly application with familiar ‘look and feel’ to other CyberTech solutions;
- Low implementation and running costs;
- Automatic backup of evaluations together with original call data;
- Bespoke evaluation forms with configurable sections, questions and answer types;
- Forms and sections can be shared among users.
- Flexible reporting on quality and efficiency.
The reporting facilities enables a variety of reports on the evaluated calls to be created. Each report has drill down functionality which allows users to click on an area of the bar graph for a more specific report.
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