Benefits

The Evaluation Application provides many benefits including:

A single, integrated application to record and evaluate screens and calls;
Quick and easy creation of bespoke projects and campaigns;
Easy to perform evaluations and add remarks to a call in the same window;
User friendly application with familiar ‘look and feel’ to other CyberTech solutions;
Low implementation and running costs;
Automatic backup of evaluations together with original call data;
Bespoke evaluation forms with configurable sections, questions and answer types;
Forms and sections can be shared among users.
Flexible reporting on quality and efficiency.

The reporting facilities enables a variety of reports on the evaluated calls to be created. Each report has drill down functionality which allows users to click on an area of the bar graph for a more specific report.

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