Features

The Evaluation Application makes it easy to analyse the quality of calls. Stepping through the workflow process enables the following features:

1. Automatic schedules can be set up to select recorded calls and/or screens for evaluation;
2. Bespoke evaluation forms can be quickly and easily designed by users with configurable sections, questions and answer types;
3. Calls for evaluation can be assigned to supervisors;
4. Evaluations can be performed and personal observations and remarks can be added to calls;
5. All evaluations can be reviewed;
6. Graphical evaluation reports deliver high levels of management information on quality and efficiency.