| Hardware |
• Any standard PC server (e.g. HP, Dell, Chenbro, etc.)
|
| Software |
• Completely web based
• MS-Windows Server for Core Server
• MySQL Pro as underlying database
|
Recording
Modes |
• Full recording
• Selective and rules based recording
• Selections can be based on:
| - D-channel info |
- Function Key |
| - Channel-nr. |
- Calling Line ID |
| - Date and time |
(via DTMF/FSK) |
| - Line Key |
- On/Off hook |
| - User or Ext. numb. |
- Incl./Excl. tel. nr. list | • Recording on demand
|
Selective
Deleting |
• Calls and related info can be deleted by age
• Delete schedule for marked calls
• Call info can be kept even if audio part is deleted
|
Call Search
Criteria |
• Search by any combination of the criteria:
| - Call duration |
- Marked calls |
| - Date and time |
- Name |
| - CLI/Dialled no. |
- Notes fields |
| - Channel ID |
- User fields (20) |
| - Call direction |
- EMC data |
|
| Security |
• Highest Security levels (Sarbanes-Oxley compliant)
• User level access rights with Passwords
• Access & Permissions with Maker/Checker
• OS Hardening Policy
|
Storage &
Archive |
• Local storage on hard disk
• Local archive to DVD-RAM or Iomega REV drives
• Central storage to SAN/NAS (also mirroring, RAID)
• Central archiving to EMC Centera
• Flexible scheduled archiving capabilities
• Many standard media types supported
|
| Compression |
• 10 compression rates available
• Indication of hours of storage per media type:
| Type / Rate |
70GB
REV |
4.7GB
DVD |
80GB
HDD |
250GB
HDD |
| Uncompressed |
2.290 |
154 |
2.625 |
8.203 |
| ADPCM 32Kb/s |
4.580 |
308 |
5.250 |
16.406 |
| ADPCM 24Kb/s |
6.100 |
411 |
7.000 |
21.875 |
| GSM 13Kb/s |
11.000 |
748 |
12.727 |
39.773 |
| Fast GSM 13Kb/s |
11.000 |
748 |
12.727 |
39.773 |
| True Speech 8.5Kb/s |
17.300 |
1.161 |
19.765 |
61.765 |
| Speex 8Kb/s |
18.300 |
1.234 |
21.000 |
65.625 |
| Speex 8.95Kb/s |
24.700 |
1.695 |
28.235 |
88.235 |
| Speex 3.95Kb/s |
37.200 |
2.499 |
42.532 |
132.911 |
| Speex 2.15Kb/s |
68.300 |
4.591 |
78.140 |
244.186 |
|
| Playback |
• Replay over the LAN/internet via web browser
• Real-time monitor
• Last call Replay
• Variable speed replay
• Loop playback replay of call sections
• Add remarks to call playback
• Easy navigation through calls
• Replay directly from archiving media
|
| Encryption |
• Rijndael 256 bit audio encryption
• Fingerprinting
|
| Scalability |
• Mixed analogue / digital / trunk / VoIP recording
(from 4 channels and upwards)
• Max. 64 input channels (Myracle)
• Unlimited input channels (Pro)
• Limited only by number of available PCI slots
on server and system performance
• Recorder systems can be clustered to
extend limits
• Number of channels can be extended by adding
an extra card or additional recorder chassis
|
| User Admin |
• All user administration is web based
• Remote maintenance possible
• Extensive rights can be defined for users
• Users can be assigned to groups
• Templates to easily set up and apply rights to users
|
CTI &
Integrations |
• Flexible passive and active CTI integrations for
Avaya, Nortel, Mitel and others
• Active VoIP recording for Avaya, Nortel and
Mitel Secure Connector
• MS-Windows API and SDK for software developments
|
Audio
Interfaces |
• Trunk recording
|
- ISDN E1
- ISDN T1
- CAS |
- E1/T1 PRI
- PCM30 / PCM32
- DPNSS / QSIG |
• Extension recording
|
- Analogue
- Proprietary digital extensions |
- VoIP
- SIP |
• Audio and D-channels support for all major PBX
|
Digital Parallel
- Alcatel OmniPCX
- Ascom Ascotel
- Aspect
- Avaya
- Bosch Integral
- DMS-100 (BRI)
- Ericsson
- Fujitsu Coral
- Goldstar
- Intertel Axxess
- ISDN2 ETSI/1TR6
- LG Starex-VSP
- Nitsuko DX2E
- Nortel
- Panasonic KX-TD
- Philips/NEC |
- Realitis DX 4-wire
- Rockwell
- Spectrum
- Selta
- Siemens
- Tadicom Coral
- Toshiba Strata
Digital Serial
- Avaya Index (SDX)
- Mitel X200/SX2000
VoIP
- Alcatel
- Avaya IP office
- Cisco
- Mitel
- Nortel
- Siemens |
For details see connectivity data sheets.
|
| Certifications |
The CyberTech Recording solutions are certified by Avaya, Cisco, Nortel, EADS, EMC and others.
|
| Languages |
The Software can be installed with 2 languages out of the 7 available languages:
• English
• French
• German
• Spanish
• Portuguese
• Italian
• Dutch
Other languages can be added. |
