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Whilst our core focus remains on voice recording and quality monitoring markets, we have established a solid reputation for developing and supporting bespoke telecommunications solutions. CyberTech has provided innovative, cost-effective solutions to clients in many sectors including public safety, financial and business services.
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| Research & Development |
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CyberTech has a history of innovation and makes a substantial investment in the research and development of new, market-leading solutions. We were one of the first to develop an effective solution for recording radio communications and have since achieved compatibility with all major TETRA radio systems including Motorola and EADS. One of our latest developments allows the recording of Voice-over-IP alongside traditional voice and data communications on a single integrated platform.
Our research and development teams have extensive experience of the markets in which we operate and the latest technologies on which CyberTech products are based. They have direct access to the most up-to-date resources and the PBX systems with which our products seamlessly integrate including Alcatel, Avaya, BT, Cisco, Ericsson, IPC, Mitel, Nec/Philips, Nortel and Siemens.
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| Product Support |
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CyberTech provides the highest level of customer support, whether you are dealing with us direct or through our global distribution network. The installation of all CyberTech solutions is undertaken by specialists with the highest levels of technical ability and a rapid response is delivered to all requests for assistance, either remotely or onsite. We have a clearly defined software release policy, with service packs available online to all users.
You will always be provided with the right information to implement, manage and use our solutions and, should assistance be required, receive a prompt, professional and personal support service.
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| Services |
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Delivered through our global distribution network, CyberTech offers a wide range of professional services including consultancy and training programmes to enable customers to gain maximum benefit from our systems. When required, CyberTech can also provide direct support or additional project management expertise for larger or more specialised implementations.
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