Call Centers

The CyberTech Evaluation Application is a fully integrated, browser-based Quality Monitoring tool for recording and evaluating calls and screens. It identifies areas where performance can be improved and will play an important role in enhancing the delivery of the highest levels of customer service. Using the same intuitive user interface as other CyberTech systems, it makes the creation of individual projects and campaigns a simple process.

CyberTech recording solutions are designed to meet security requirements of the Payment Card Industry Data Security Standards (PCI DSS), with standard features for secure storage and data access.